Terms & Conditions
Effective Date: June 1, 2025
Business Name: Dust & Done cleaning services
📧 Email: [email protected]
📞 Phone: (786) 303-8664
1. Acceptance of Terms
By accessing our website or using any service provided by Dust & Done cleaning services, you agree to these Terms & Conditions. If you do not agree, please do not book or use our services.
2. Services Provided
We offer residential, deep cleaning, move-in/move-out, Airbnb, and post-construction cleaning services. All services are subject to availability and may vary by location.
3. Booking & Scheduling
Services must be booked in advance via phone, email, or online.
Bookings are not confirmed until we send a confirmation message.
Changes or cancellations must be made at least 24 hours in advance.
4. Payments
Payment is due at the time of service, unless otherwise agreed in writing.
We accept cash and select digital payment methods (as available).
A $25 late fee applies to unpaid balances after 5 days.
5. Cancellations & No-Shows
Cancellations made with less than 24 hours' notice may incur a 50% service fee.
No-shows or denied access at the time of service may result in a full service charge.
6. Satisfaction Guarantee
If you're not satisfied, notify us within 24 hours and we’ll return to re-clean the issue area — no extra charge. Claims made after 24 hours may not qualify for a return visit.
7. Client Responsibilities
Provide clear access to the property and disclose any special instructions in advance.
Secure all pets and valuables before our team arrives.
Dust & Done cleaning services is not liable for damage to unsecured or fragile items, pre-existing damage, or pest infestations.
8. Right to Refuse Service
We reserve the right to refuse or discontinue service for any reason, including unsafe working conditions, harassment, or violations of these terms.
9. Liability Disclaimer
Our cleaners exercise care and caution. However:
You must report any damage or concern within 24 hours.
We are not responsible for damages resulting from faulty fixtures, furniture instability, or normal wear and tear.
Valid claims will be reviewed and resolved reasonably.
10. Privacy
We respect your privacy. For details on how we handle your personal information, please refer to our Privacy Policy.
11. Policy Changes
Dust & Done cleaning services may revise these terms at any time. Updates will be posted on our website with the new effective date. Continued use of our services indicates your acceptance of any changes.
12. Contact Information
For questions about these Terms & Conditions, contact us:
Dust & Done cleaning services
📧 [email protected]
📞 (786) 303-8664